Hermes Middle East Developments Accelerate

Hermes Middle East announces the recent appointment of Marc Merchant as Account Manager on the BP account and Thualfikar Ammar Hassan as Technical Manager, Iraq.

“Our aim is to ensure that all our Middle East customers are provided with in-depth, direct and extensive support, and a more dependable and secure service that not only keeps up with the growth in the region but in fact exceeds customers and industry expectations,” said Kevin Thorley, Hermes Datacomms Middle East, CEO.

  Kevin Thorley

 Merchant will be based in Dubai, where he will be responsible for developing the BP account in Iraq, London and Dubai, with extensive travel across these regions. His responsibility will be to not only manage and build on the strong existing relationship with BP, but also to plan and present new solutions, and identify key areas for advancement across the account.

 Marc Merchant

Merchant has worked in the telecommunications industry for the past 14 years. He brings with him a broad wealth of experience and skills including technology, project management and account management.  Prior to joining Hermes, Merchant worked in Riyadh, Saudi Arabia on the NGN project as the Key Account Manager, where his clients included MOI, BAE, Banking and Technology.

Hassan will be based in Basra with potential visits to other Middle East destinations. As Technical Manager, he will be responsible for developing and progressing Hermes Iraq office in order to most effectively support customer and overall business needs in the region. In this role, Hassan will manage in country engineering to maintain SLA’s for new and existing customers. He will manage the day-to-day operational aspects, develop engineering solutions, support and troubleshooting as well as maintain, monitor and improve Hermes quality standards in Iraq.

Hassan is an Iraqi national and brings with him over eleven years experience within the satellite and telecommunications industry, where he previously held management positions within companies including Alijazeera al Arabia Telecom, MIT, Crescent Telecom, Lucent Technology and Nashita. His in-depth technical knowledge, management skills and proven ability to establish operations in the emerging Iraq market make him an ideal candidate for this role.

Hermes Datacomms has been operating within the Middle East for over 10 years. In April 2008, the Hermes Dubai office was established to answer the growing demand within the region. With rapid and continuous growth over the last three years, and with furthermore in sight, Hermes Middle East continues to push ahead proactively.  Expansion plans include increasing not only the Hermes Middle East workforce, but also their operational capabilities, with many strategic planning initiatives currently in place.

For more information, please contact: Alison Hood, Marketing Manager, Middle East alison.h@hermes.uk.com