Senior Management

  • CEO, Middle East
    Mobile (UAE): +971 (0) 55 2219603
    Email: Kevin.t@hermes.uk.com
    Skype: kevinthorley123
  • As the CEO for Hermes Middle East, Kevin is responsible for the vision and strategy of Hermes operations in the Middle East.His responsibilities include, but are not limited to running day to day operations in the Middle East, ensuring the Hermes footprint continually grows within the region, developing new partnerships and building a strong team to most successfully support all business in the region.

Business Development

           
  • Regional Business Development Manager, Middle East
    Mobile (UAE):  +971 (0) 55 550 5419
    Email: bill.d@hermes.uk.com
    Skype:  billdr1
  • Bill is responsible for developing and building on business opportunities, and identifying development areas for communication solutions in Iraq. His responsibilities include developing and implementing strategies to capture and expand on sales in region, according to Hermes short and long range goals, and objectives.
  • Country Manager, Iraq
     Tel (UAE): +971 (0) 4 4279838
    Mobile (UAE): +971 (0) 55 8346226
    Mobile (IRAQ): +964 (0) 790 2939380
    Skype:  Saif.alazzawi
  • Saif is responsible for establishing and managing the Hermes Datacomms Middle East offices in Iraq. His day to day duties include managing the sales and technical teams, and solving any major issues that the company may face with logistics, VSAT licensing and so on. Saif is also focusing on expanding the company product line to best suit Iraq’s market requirements.
  • Business Development Manager, Middle East
    Mobile (UAE): +971 (0) 55 4048165 Email: emma.b@hermes.uk.com
    Skype: emma.bedford82
  • Emma is responsible for developing and building on business opportunities, and identifying development areas for communication solutions across teh Middle East. Her responsibilities include developing and implementing strategies to capture and expand on sales in region, according to Hermes short and long range goals, and objectives.

Account Management

       
  • KBR Account Manager, Middle East
    Mobile (UAE):  +971 (0) 559028537 Email:marc.m@hermes.uk.com Skype: merchantmr
  • As the Kellogg, Brown and Root (KBR) Account Manager, Marc is responsible for liaising with KBR on a regular basis to ensure that they are satisfied with the level of service being provided on their networks. He is also responsible for ensuring that any requests are dealt with quickly and efficiently, and and in a timely manner. Marc is responsible for looking after KBR in areas as diverse as Iraq, Pakistan and Afghanistan.        

Technical Team

  • Service Manager, Middle East
    Mobile (UAE) : +971 (0) 55 609 2901
  • Mobile (IRAQ):+964 (0) 790 2939380
    Email:  martin.h@hermes.uk.com
    Skype:  martinh_hermes
  • Martin is responsible for the delivery, support and maintenance of the present Hermes ‘service management’ arrangements. He manages service deliverables between Account Managers and customers from a project point of view, schedules resources and time management of the engineering team, acts as a local point of reference/guidance for the MEHD Team-Leader and identifies the necessary interfacing required with customer support arrangements, amongst other things.
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  • Regional Technical Manager, Middle East
    Mobile (UAE):  +971 (0) 55 609 2902
    Mobile: (UK):  +44 (0) 787 562 8879
    Email:  darran.c@hermes.uk.com
    Skype:  dazcarr261
  •  Darran is the Head of Engineering for Hermes Middle East. On one hand, he is responsible for building and improving engineering capabilities and standards throughout the region. On the other, he is responsible for developing solutions and standards, whilst supporting Hermes Middle East Business Development Managers in winning new business, and seeking out new opportunities.
  • Technical Project Manager, Middle East
    Mobile (UAE):  00971 (0) 554706635
    Mobile (UK):  0044 (0) 7779625365
    Email: vincent.d@hermes.uk.com Skype:  vincedavies1983
  • As Technical Project Manager Middle East, Vincent’s main role is to support the existing sites in the Iraq region. He is responsible for managing the day to day operations of the remote sites and coordinating with the Hermes Iraq engineering team to ensure  standards, and procedures are carried out to the highest level. Vincent is also the project lead for all new BP projects in Iraq and assists the sales team with any new business proposals in the region.
  • VSAT/ VoIP Engineer, Middle East
    Mobile 1 (UAE):  +971 (0) 50 5731343
    Mobile 2 (UAE):  +971 (0) 55 2996343
    Email: jamshad.a@hermes.uk.com
    Skype: jams.ali
  • Jamshad is a VSAT/ VoIP Engineer. His responsibilities include, but are not limited to supporting all technical issues of all Middle East customers.
  • VSAT/ IT Engineer, Middle East
    Mobile (UAE):  +971 (0) 50 8682338
    Email: teddy.f@hermes.uk.com
    Skype:  tfolloso
  • Teddy is a VSAT/IT Engineer. His main responsibilities include, but are not limited to technical support to all Middle East customers.
  • Technical Manager, Iraq
    Tel (Iraq):  +964 (1) 5558175
    Mobile (Iraq Zain):  +964 (0) 7809 788 887 Mobile (Iraq Asia):  +964 (0) 7702 585 852
    Skype: fakkury
  • Ammar is be based in Basra with occasional visits to other Middle East destinations. He is responsible for developing and progressing the Hermes Iraq office in order to most effectively support customer and overall business needs in the region. Ammar is also responsible for the day-to-day operational aspects, developing engineering solutions, support and troubleshooting. He is responsible for maintaining, monitoring and improving Hermes quality standards in Iraq.

Marketing & Management

  • Marketing Manager, Middle East
    Mobile (UAE):  +971 (0) 55 717 4069 Email: alison.p@hermes.uk.com
    Skype: alison.hood.hermes
  • Alison is responsible for overseeing and implementing all marketing  and PR strategies and activities for Hermes Middle East.  This includes writing and distributing press releases, designing and booking advertising, general communications, and organising exhibitions and other events.
  • Office Manager, Middle East
    Mobile (UAE):  +971 (0) 55 4048166
    Email: amrutha.n@hermes.uk.com
    Skype: amruthaf
  • Amrutha is responsible for the day to day running of the Middle East office. Her other duties include accounts, managing the CRSR and HR. She is also responsible for the office processes when the CEO, Kevin Thorley is away.

Help Desk

  • Help Desk Team Leader, Middle East
    Tel (UAE):  +971 (0) 4 4279838
    Email: vanessa.n@hermes.uk.com
  • Vanessa is responsible for the overall training and management of the Help Desk Representatives. She ensures that standard procedures are followed through as efficiently as possible, and works to improve these if and where need be.  Vanessa also works alongside our head office to further develop systems and procedures for the helpdesk.
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  • Help Desk Representative, Middle East
    Tel (UAE):  +971 (0) 4 4279838
    Email: lorrey.c@hermes.uk.com
  • Lorrey and the other Help Desk Representatives are responsible for delivering excellent customer service to all Hermes Middle East customers.
    On the 24/7 Middle East Help Desk, they  implement risk avoidance and capture intelligence about site service issues. It is their responsibility to coordinate  between engineers and client s, and effectively  resolve any issues.
  • Help Desk Representative, Middle East
    Tel (UAE):  +971 (0) 4 4279838
    Email: alita.b@hermes.uk.com
  • Alita and the other Help Desk Representatives are responsible for delivering excellent customer service to all Hermes Middle East customers.
    On the 24/7 Middle East Help Desk, they  implement risk avoidance and capture intelligence about site service issues. It is their responsibility to coordinate  between engineers and client s, and effectively  resolve any issues.
  • Help Desk Representative, Middle East
    Tel (UAE):  +971 (0) 4 4279838
    Email: rocherrie.k@hermes.uk.com
  • Rocherrie and the other Help Desk Representatives are responsible for delivering excellent customer service to all Hermes Middle East customers.
    On the 24/7 Middle East Help Desk, they  implement risk avoidance and capture intelligence about site service issues. It is their responsibility to coordinate  between engineers and client s, and effectively  resolve any issues.