Hermes secures contract for Petronas 'In-house' Service Desks

June 2010
Hermes has secured a contract to provide 'In-house' Service Desks for Petronas in Ashgabat, Turkmenistan and Kiyanly, Turkmenistan, on the coast of the Caspian Sea.
Following a successful trial in which Hermes provided Petronas with an 'in-house' Service desk in Ashgabat, Turkmenistan, Petronas have now awarded a permanent contract for Hermes to continue to provide this service in Ashgabat and have also requested the installation of another for their operations in Kiyanly.
Azrul Fazil Ami, Operations Manager Hermes Malaysia, explains, "We had a lot of positive feedback from the initial Service Desk that was installed in Ashgabat. Since its installation, Hermes has been able to log, track and analyse incidents 'in-house' with the aim to reduce incidents. This has been a success and we are thrilled that we are now providing Petronas with another in Kiyanly".
For further information, please contact Azrul Fazil Azmi at azrul.f@hermes.uk.com.










